At Spinners on the Green, we know things happen, so we are happy to accept returns. For returns due to manufacturer defect or shipping damage, we will email you a return shipping label and will refund your full purchase price upon receipt of return. If you ordered the wrong product or just decided you donโt want it, we’ll accept that return too. However, you will be responsible for shipping it back and we will refund your product(s) price when item(s) are received at Spinners. Please contact us within 7 days from the date of receipt of your order and we can start the return process. We also honor any warranties that are offered on certain products by the manufacturer.
We take your privacy very seriously at Spinners on the Green and you can count on us to only use any info you give to better your online or in-store shopping experience. Your info will never be sold to a third party or used in a matter that we would be shady, count on it!
Our website address is: https://spinnersonthegreen.com/ & you can find more details below…
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
What we collect and store
While you visit our site, we?ll track:
-
Products you’ve viewed: we?ll use this to, for example, show you products you’ve recently viewed
-
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
-
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
-
Send you information about your account and order
-
Respond to your requests, including refunds and complaints
-
Process payments and prevent fraud
-
Set up your account for our store
-
Comply with any legal obligations we have, such as calculating taxes
-
Improve our store offerings
-
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven (7) years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
-
Order information like what was purchased, when it was purchased and where it should be sent, and
-
Customer information like your name, email address, and billing and shipping information.
